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Parkwood, BC
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1/27/2012
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The other night a family came in with their little boy who was wearing a spider man outfit and carrying a bunny. While placing their order the little boy said that his bunny liked carrots and water. W...
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Maple Ridge, BC
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1/27/2012
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Nataliya, Superstar Server, bought a Hawaiian Heart Throb for a guest who didn't want a birthday sundae!
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Maple Ridge, BC
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1/27/2012
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Chris had a group celebrating a 20th birthday. One of the guests, celebrating a bit more than the others, forgot he had already paid and ended up paying twice. Chris realized this after they had left ...
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Surrey, BC
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1/13/2012
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A table came in to celebrate a birthday on a late Monday night. While processing their payment, they informed Ciara that they usually celebrate their birthdays at home but their fridge broke down over...
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Burnaby, BC
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1/13/2012
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Jen, Assistant Manager, sent Total Team Member, Steph, to buy flowers for a guest whose son passed away. Jenn also gave the guest a gift card to return to Red Robin Burnaby, as it was her son's f...
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Maple Ridge, BC
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1/13/2012
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Teresa had a guest come in the other day (her 4th time in 7 days!), who is pregnant & can't get enough of the Blackened Chicken Burger (she said that it is the only craving she has). Teresa & Joo...
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Burnaby, BC
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1/13/2012
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Superstar Server (Yvonne), had one of her regular guests come in the other night. Although they were seated in a different section, Yvonne went over to say "hi" and learned that they had just welcomed...
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Maple Ridge, BC
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12/29/2011
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A little girl requested a purple butterfly for a balloon from the host, so Sam drew a picture of a butterfly on a balloon and the girl was tickled pink (purple).
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Victoria, BC
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12/29/2011
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A regular guest's child was going to be skating with the Vancouver Canucks during the Detroit game. Before leaving, Red Robin gave the child a RR logo pin to represent his favourite restaurant wh...
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Maple Ridge, BC
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12/29/2011
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There were two ladies dining together who had not seen each other in 42 years! Joolz bought them a dessert to celebrate their reunion!
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Victoria, BC
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12/29/2011
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A regular guest came in with his sister, who was in town for their father's funeral. Not only did the team concoct their father's favourite drink for them (a twist on a Pina Colada) but MOD,...
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Kamloops, BC
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12/16/2011
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The other night (hostess) Kailah was seating some guests when they told her that they were in town to pick up their vehicle but the dealership it was at had closed early for their Christmas party, lea...
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Edmonton, AB
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12/16/2011
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There was a homeless man passing through the Red Robin parking lot just as a young couple was coming into the restaurant. The couple asked him if he would like to go in and eat and that they would be ...
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Maple Ridge, BC
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12/16/2011
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A to-go order was called in by a family who had planned to go in for their daughter's birthday; however she was too sick to dine out. When they picked up their order Rose gave them the new Lava C...
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Maple Ridge, BC
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12/16/2011
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Jayden was online and called out that a to-go item was left behind. Julia V ran out after the car as it was driving away!
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Surrey, BC
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12/6/2011
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David had a little girl in his section whose mom inquired about gummy bears for her daughter's sundae (as they were her favourite). David went into the office, knowing the restaurant had some Hal...
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Victoria, BC
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12/5/2011
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On Monday, Scott (MOD) found out that his grandmother had passed away, on his way to work. Britney, CDT/Server Extraordinaire, heard this and raced home right after her shift and baked him batch of co...
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Burnaby, BC
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12/5/2011
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A young girl was not feeling well and the smell of food was bothering her tummy, so she sat alone in the lobby while her family ate. Her mother asked if they had anything for her daughter to read; new...
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Surrey, BC
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12/5/2011
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Dean was serving a young family of three the other night. When it came time to order, the parents asked if we had any pureed food as their daughter was not quite eating full solids. Dean (a new server...
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Surrey, BC
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12/5/2011
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On Sunday just after a busy afternoon rush, a man came into the restaurant with his two daughters. He approached the host stand and asked the host at the door if she could do him a favor. He told her ...
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Burnaby, BC
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12/5/2011
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Grant was serving a table visiting from South Africa, and they inquired about where to go for a nice brunch on Boxing Day. Grant took the time to look up a few places, write them out a list, complete ...
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Surrey, BC
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12/5/2011
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The other day a gentleman was sitting alone in the lounge and ordered a dessert; the famous cheesecake. When it was delivered to the table, a couple (who were sitting a few tables away from him) were ...
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Langley, BC
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9/18/2011
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The other night there was a table of 8 that requested a booth. Since the booths weren't able to accommodate 8 people they wanted to sit separately. When it came time to pay the bill, the table wh...
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Burnaby, BC
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9/18/2011
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One evening a few guests were indulging in the delicious mudd pie, however, Alex (MOD) noticed that one guest had surrendered his dessert spoon before even starting. Upon learning that the guest had a...
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Burnaby, BC
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9/18/2011
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A Mother had asked our Super Shift Leader, Courtney, for a knife to cut off the peel of a watermelon she was preparing for her baby daughter. Courtney told the guest she'd take the watermelon to ...
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Langley, BC
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8/28/2011
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Through the Accommodation piece of the AEA, Dani (lead CDT) found out the couple were having a little bit of a spat over a cell phone. It turns out they were to spend a nice day at Cultus but the gent...
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Vancouver, BC
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8/28/2011
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Maple Ridge Newspaper Article Kitchen Manager Ty Kingston – "Just like any other musician in the world, Tyler Kingston, of the Vancouver-based hardcore metal band Take the Earth Beneath Us, jumped at ...
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Victoria, BC
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8/22/2011
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A month ago a TM, Lucas, shattered his ankle playing ball and has been unable to work ever since. At the time of his accident his girlfriend was on her way to volunteer in Africa so Lucas had to move ...
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Maple Ridge, BC
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8/22/2011
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A guest from Russia was heading back home so Madi bought her Red Robin's signature seasoning salt to take back with her!
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Maple Ridge, BC
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8/22/2011
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Theresa made a pink & white balloon bouquet for her guest who had just had a baby girl.
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Maple Ridge, BC
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8/12/2011
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There was a young boy sitting in the booth next to where the balloons were kept. He had been eyeing an orange balloon throughout his entire meal. To his dismay, another child came by and was given the...
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Edmonton, AB
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8/12/2011
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Katelynn was serving a table and was making a connection with them and found out that their house had been broken into. The child at the table was most upset about not being able to watch TV as there ...
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West Edmonton, AB
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8/12/2011
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A lacrosse team called the restaurant yesterday and asked if they could accommodate the team of 30 Saturday evening at about 10:30. The game ended up going into over time they did not make it in until...
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Surrey, BC
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8/12/2011
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On Saturday two guests came in to dine who are regular visitors to the restaurant. They usually come in and request their favorite Server Tracy, but that evening she was serving in the lounge. Since i...
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Maple Ridge, BC
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8/12/2011
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A regular guest's mother had just passed away so Joolz and Holly, RR Maple Ridge Super Stars, bought a card for the staff to sign, flowers and a bottle of wine to take to the wake.
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Vancouver, BC
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8/12/2011
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As summer approaches a lot of new people are hired and Robson would like to recognize the new hosts who have jumped on board and become an integral part of our team!
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Vancouver, BC
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8/12/2011
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One of the fantastic Servers/Bartenders/CDT, Jenna, has had some great feedback lately. She is always around to help out, no matter what and with a smile on her face!
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Victoria, BC
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8/12/2011
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JR, Server, sprinted across a parking lot one afternoon to stop a car and return a $120 that had been overpaid on their bill.
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Maple Ridge, BC
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8/12/2011
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A group of firefighters were in for lunch when they, unfortunately, got a call and had to leave. They returned to the restaurant after and the team happily remade their meals for them.
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Victoria, BC
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7/12/2011
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Mark, General Manager of Victoria, was parking at the restaurant after Festival of Trees and saw someone changing a tire (in a torrential downpour!!) Mark asked him if he needed any help and when he l...
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Langley, BC
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7/12/2011
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There was a table of 6 ladies that came to Langley for lunch. Their section was a little busy so Devan, MOD, greeted them to help out Jasmine, their server. Upon her greet, Devan inquired about what b...
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Victoria, BC
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7/12/2011
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We had a fabulous time at the Festival of Trees in Victoria on Tuesday! We had close to 20 kids come and make an ornament (or 4 or 5) and hang them on the tree – it's our best ever looking tree! ...
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Burnaby, BC
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7/10/2011
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Jacquie was serving a table that was celebrating their child's kindergarten orientation. To make the moment extra special, they bought them dessert! The guests were very impressed and it made the...
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Edmonton, AB
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7/10/2011
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Ashley had some of her regulars in that she hadn't seen in a while. She found out their son (who has cancer) had a liver transplant. Ashley and Clareview RR took care of his meal and bought him a...
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Edmonton, AB
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7/10/2011
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Sabu, a veteran hot side cook, was walking home after his opening shift and found a small child (2-3yrs old) crying underneath a parked school bus on the side of the road. Naturally he was dumbfounded...
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Kelowna, BC
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7/10/2011
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On Saturday night there was a table of 12 regulars that came in to dine. While their table was being prepared, an elderly gentleman in the group started experiencing some heart burn and had asked the ...
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Burnaby, BC
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7/10/2011
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One evening a bachelorette bash decided to party at Red Robin Burnaby! The group was having a blast and loved the fun service Sam was providing. To top off their night Sam and Alex (MOD) came up with ...
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Edmonton, AB
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7/10/2011
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The kitchen was running short on eggs, so a quick call was made to the closing bartender Kimia. She went out of her way to stop at the store to ensure guests would still be able to have their beloved ...
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Vancouver, BC
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7/10/2011
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Kevin, MOD, was talking to some guests and found out that they were celebrating their anniversary. He then rallied up the team, brought out a big slice of mudd pie and had the team and the restaurant ...
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Vancouver, BC
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7/10/2011
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With Canucks playoff crowds downtown, Team Robson worked extra hard together and really lived and breathed total team for the last few weeks. During the last night, when all the riots were going on, t...
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Abbotsford, BC
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6/19/2011
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Rebecca, Lead CDT, noticed that a lady at one of her tables was really upset and could see her husband consoling her. Rebecca went to the Manager and asked if they could buy her a free birthday Sunday...
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Edmonton, AB
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6/19/2011
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A family that comes in regularly (3-4 times a month) told Ashley, their server, that they were moving to Nova Scotia. Their little boy was very upset about this as RR is his favorite restaurant. Ashle...
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Langley, BC
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6/19/2011
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One of Ryan's tables commented about the "live strong bracelet" he was wearing. Ryan explained what it meant to him, what his outlook on life was and how he was trying to make every day the most ...
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Burnaby, BC
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6/19/2011
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One evening a mother and her son came in to dine. Upon greeting the guests, Tina (superstar server) learned that the pair was on a celebratory dinner. The young guest had just successfully completed a...
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Burnaby, BC
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6/19/2011
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Tina had a guest come in that had been at a successful day of volleyball tryouts and had one more day of tryouts left to go! His father was so proud of him and started boasting to Tina about the whole...
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Abbotsford, BC
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6/19/2011
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On Thursday night 2 exchange students came in and sat in Laura's section. As Laura could speak their language (French) she wound up having a great conversation with them. Seeing as they were new ...
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Edmonton, AB
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6/19/2011
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After bussing one evening, Steven noticed the weather had taken a turn for the worse and a storm had moved in. Even though it was out of her way, Alyssa (closing bartender) offered to give him a ride ...
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Edmonton, AB
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6/15/2011
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There was a huge forest fire in Slave Lake, town to only 7000, which destroyed 1/3 of the entire town. Anna, Shift Leader at Clareview, organized people to bring in clothes and other personal items to...
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Edmonton, AB
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6/15/2011
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A family of four came in and sat in Carolyn's section. As part of her AEA, she asked the family if they had been to Red Robin before and if it was a special occasion. They politely informed her n...
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Maple Ridge, BC
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6/15/2011
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A man appeared lost out front of the Maple Ridge Red Robin so Nathan asked him if he required assistance. It turned out he was looking for a business down the street from the restaurant so Nathan took...
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